Shipping Policy

Effective Date: September 15, 2026

D.B Tech Solutions is committed to processing and delivering orders as efficiently as possible. Shipping times and costs may vary depending on the product, availability, destination, and shipping method selected.

Order Processing

Orders are typically processed after payment has been received and confirmed.

Items that are in stock may be prepared for shipment or collection promptly. Special-order items, customized equipment, or products sourced from third-party vendors may require additional processing time.

Shipping and Delivery

D.B Tech Solutions may offer local delivery, domestic shipping, freight forwarding, or other delivery methods depending on the customer's location and the size or type of equipment purchased.

Estimated delivery times are provided as a guide only and are not guaranteed.

Shipping Costs

Shipping, freight, handling, customs duties, import charges, and other applicable delivery costs may be added to the customer's order unless otherwise stated.

Any applicable charges will be communicated during checkout, on the quotation, or prior to finalizing the order.

Special Orders

Products ordered specifically for a customer may require full or partial payment before the order is placed.

Once a special-order item has been purchased from a supplier, it may not be eligible for cancellation, return, or refund.

Delivery Delays

D.B Tech Solutions is not responsible for delays caused by shipping carriers, freight forwarders, customs processing, weather, supplier delays, transportation disruptions, or other circumstances beyond our control.

We will make reasonable efforts to keep customers informed of significant delays.

Damaged or Missing Shipments

Customers should inspect delivered packages as soon as possible.

Any damaged, incorrect, or missing items should be reported to D.B Tech Solutions promptly so we can assist with the appropriate carrier or supplier claim.

Customers may be asked to provide photographs, packaging, receipts, or other documentation to support a claim.

Local Pickup

Where available, customers may arrange to collect orders directly from D.B Tech Solutions.

Customers will be notified when an order is ready for collection and should not arrive for pickup until confirmation has been received.

Delivery and Installation

Shipping or delivery charges do not automatically include installation unless installation is specifically included in the customer's quotation, invoice, or service agreement.

Installation services may be scheduled separately after equipment has been received.

Contact Us

For questions regarding shipping, delivery, order status, or special-order equipment, please contact D.B Tech Solutions using the contact information provided on our website.