Refund & Return Policy

Effective Date: September 15, 2026

At D.B Tech Solutions, we want our customers to be satisfied with the products and services they receive. Because we provide technology equipment, special-order products, and professional services, refund eligibility may vary depending on the type of purchase.

Product Returns

Eligible unopened and unused products may be returned within 7 days of delivery or collection, provided they are in their original packaging and in resalable condition.

Proof of purchase is required for all returns.

Approved returns may be subject to shipping, handling, supplier, or restocking fees.

Non-Returnable Items

The following items are generally not eligible for return or refund:

• Special-order or customized equipment

• Opened or used electronics

• Installed equipment

• Software, licenses, subscriptions, or digital products

• Products damaged through misuse, improper handling, power issues, weather, or unauthorized modification

• Clearance or final-sale items

• Completed labor or service charges

Services and Labor

Payments for completed installation, troubleshooting, consulting, technical support, or other professional services are generally non-refundable once the work has been performed.

If there is a concern with completed work, please contact D.B Tech Solutions so we can review the issue and determine an appropriate resolution.

Deposits

Deposits used to secure equipment, special orders, appointments, or project scheduling may become non-refundable once equipment has been ordered, materials have been purchased, or work has commenced.

Any applicable deposit terms will normally be outlined on the quotation, invoice, or service agreement.

Defective Products

If an item appears to be defective, please contact us as soon as possible.

Products covered by a manufacturer warranty may be subject to the manufacturer's warranty and return procedures. D.B Tech Solutions will make reasonable efforts to assist customers with eligible warranty claims.

Manufacturer warranty approval is not controlled or guaranteed by D.B Tech Solutions.

Damaged or Incorrect Orders

Please inspect your order upon receipt.

Damaged, defective, missing, or incorrect items should be reported promptly. Photographs, packaging, serial numbers, or other documentation may be required to process a claim.

Approved Refunds

Once a refund is approved, it will normally be issued using the original payment method where possible.

Processing times may vary depending on the payment provider, financial institution, or card issuer.

Original shipping, freight, customs, installation, and other service charges may be non-refundable unless the refund results from an error by D.B Tech Solutions.

Order Cancellations

Orders may be cancelled before processing or equipment has been ordered.

Once a special-order product has been purchased from a supplier or prepared specifically for a customer, cancellation and refund may no longer be available.

Contact Us

For return, refund, cancellation, or warranty questions, please contact D.B Tech Solutions using the contact information provided on our website.